Privacy Policy

Last updated: September 30, 2026

XtasyXperience (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information of everyone who visits xtasyxperience.it.com (the “Site”) or places an order with us. This policy explains what we collect, why, and what rights you have over it.

This Site ships within Canada and this policy is written to align with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Information you give us directly, when you create an account, place an order, sign up for our newsletter, or contact us: name, shipping and billing address, email address, phone number, and order details (what you purchased, in what quantity, at what price).

Payment information. We do not collect or store your full credit card details. Payments are processed securely by Stripe, a third-party payment processor. Stripe’s own privacy policy governs how they handle your card data. We retain only a record that a transaction occurred, its amount, and the last four digits of the card used, as provided to us by Stripe for order-matching purposes.

Information collected automatically, when you browse the Site: IP address, browser and device type, pages viewed, and referring pages, via standard WordPress/WooCommerce logging, cookies, and the analytics tools described in Sections 3 and 5.

2. How We Use Your Information

We use your information to:

  • process, fulfill, and ship your orders;
  • communicate with you about your order (confirmations, shipping updates, customer service);
  • send you marketing emails or promotions, but only if you’ve opted in — you can unsubscribe at any time;
  • improve the Site and our product offering; and
  • comply with legal, tax, and accounting obligations.

We do not sell your personal information to third parties.

3. Who We Share Information With

  • Stripe (payment processing) receives your payment details directly; we never see your full card number.
  • Sexy Living, our fulfillment partner, receives the shipping name, address, and order contents necessary to pack and ship your order directly to you. They do not receive your payment information.
  • Our hosting provider (Pressidium) stores Site data, including order records, on secure servers.
  • Google Analytics (Google LLC) receives pseudonymous usage data — pages viewed, device and browser type, approximate location, and how you arrived at the Site — to help us understand how the Site is used. It does not receive your name, email, address, or payment details.
  • Microsoft Clarity (Microsoft Corporation) records how visitors interact with pages — clicks, scrolling, and mouse movement — so we can find and fix parts of the Site that are confusing. Text you type into forms is masked and not recorded.
  • We may disclose information if required by law, court order, or to protect our legal rights.

Google and Microsoft may process this data on servers outside Canada, including in the United States, where it may be subject to the laws of those countries.

4. Discretion

We understand the sensitive nature of our products. Your name and the nature of your order are never shared with anyone beyond what’s strictly necessary to process and ship it (see Section 3). Packages ship in plain, unmarked packaging — see our Shipping Policy for details.

5. Cookies and Analytics

We use cookies for:

  • Essential site function — keeping items in your cart and remembering you’re logged in. These are always on, because the Site can’t work without them.
  • Age verification — remembering you’ve confirmed you are 18 or older, so you’re not asked again on every visit.
  • Analytics — Google Analytics and Microsoft Clarity help us understand, in aggregate, how the Site is used so we can improve it. We do not use advertising or remarketing cookies, and we do not use your data for personalised ads.

Your choice. On your first visit, a banner lets you accept or decline analytics cookies. Visitors in Quebec have analytics off until they choose to accept. Your choice is remembered for 12 months. To change it, clear this Site’s cookies in your browser and the banner will appear again.

You can also disable cookies in your browser settings, but parts of the Site (including checkout) may not function correctly without them.

6. Data Retention

We retain order and account information for as long as necessary to fulfill the purposes described in this policy, and as required by Canadian tax and business record-keeping law (generally a minimum of six years for financial records). Analytics data held by Google Analytics is kept for 14 months.

7. Your Rights

Under PIPEDA, you have the right to:

  • know what personal information we hold about you;
  • request access to that information;
  • request a correction of inaccurate information;
  • withdraw consent to our collection or use of your information, subject to legal or contractual restrictions; and
  • file a complaint with the Office of the Privacy Commissioner of Canada if you believe we’ve mishandled your information.

To exercise any of these rights, contact us at xtasyxperience@xtasyxperience.it.com.

8. Age Restriction

This Site and its products are intended for adults 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn we’ve collected information from a minor, we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

Questions about this policy or your personal information?

XtasyXperience
Email: xtasyxperience@xtasyxperience.it.com