*Last updated: August 28, 2026*
Discretion, Always
Every order ships in plain, unmarked packaging with no logos, product
names, or descriptions visible on the outside. Your billing statement will
show a discreet descriptor rather than an itemized list of what you
ordered. Your card statement will show **”XXRETAIL”** rather
than any itemized description of your order.
Processing Time
Orders are fulfilled by our supply partner and typically leave the
warehouse within **1 business day** of purchase. You’ll receive a
confirmation email as soon as your order ships.
Shipping Costs
**Free shipping on every order.** The cost of fulfillment is already built
into our product pricing, so what you see at checkout is what you pay —
no surprise shipping charge added at the end.
## Delivery Estimates
Once shipped, delivery typically takes **2–7 business days** within
Canada via Canada Post. We currently ship within Canada only — we do
not offer US or international shipping at this time.
Delivery estimates are not guaranteed and may be affected by carrier
delays, weather, or customs (for international orders).
## Order Tracking
Once your order ships, you’ll receive a tracking number by email so you
can follow your package to your door.
## Address Accuracy
Please double-check your shipping address at checkout. We are not
responsible for orders delayed or lost due to an incorrect or incomplete
address provided by the customer. If you notice an error immediately after
ordering, contact us at xtasyxperience@xtasyxperience.it.com and we’ll do our best to correct
it before the order ships.
## Lost or Damaged Packages
If your package arrives damaged, or doesn’t arrive within the estimated
delivery window, contact us at xtasyxperience@xtasyxperience.it.com with your order number and
we’ll work with you to resolve it — whether that’s tracing the shipment,
sending a replacement, or issuing a refund, handled case by case.
